Has my order been placed?
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
- When the order was placed, you should have arrived on a page titled "Your order".
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
- You can see your order under "My Page" by you will be redirected to "My Page".
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
Can I add a product to an order?
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
I am having an issue with paying at checkout.
If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support. If you have further problems, please contact our customer service.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.